Incident and status process

Last updated: 2026-07-23

The live status endpoint reports current connectivity and uptime for the edge cache:

https://rpc-cache-worker.rpc-relay-cache.workers.dev/status

We classify incidents by impact:

• Degraded: increased latency or occasional misses.
• Partial outage: one or more upstreams unreachable and failover saturated.
• Full outage: the published API endpoint is unreachable for sustained requests.

When an incident affects production access, we aim to provide updates through:

• the /status endpoint above,
• the homepage service status indicator,
• and direct email replies to support requests.

• Free tier incidents are resolved on a best-effort basis.
• Pro tier users receive priority response for access-blocking issues.
• We do not guarantee a fixed incident resolution time.

Incident reports and status questions: davinci459@proton.me.